Frequently Asked Questions

Quick answers to common questions. Find out more about Boost2Business, some of the services we offer and the differences we provide below.

Basics Questions

Where are you located?

Boost2Business is based out of Edmonton, Alberta. We meet clients in our office or at their location most commonly.

What payments do you accept?

Boost2Business accepts all major card payment forms including Mastercard, Visa , & AMEX. We also accept cheques, eTransfers and EFT.

Who do you work with?

Our best work is with companies that are ready to grow. If you have that as your goal, then the size of the company or industry does not matter to us. We've worked with small to large companies across Canada.

When are you open?

Boost2Business is open Monday to Friday from 8:30 AM to 5:00 PM. We do close the offices for all Canadian holidays.

Do you have a client portal?

Yes! Boost2Business offers a client portal for invoices, reports, and even a Change Request tool for your web & design projects.

How long have you been around?

Nate Schick opened Boost2Business in 2013. Before that he worked exclusively in marketing & advertising companies specializing in digital marketing.

Web Maintenance Questions

Can we make changes to our site internally still?

Yes. It is your site and we just want to make sure it is always accessible to your potential customers. Many clients still have their marketing team or admin team add and manage content, lead forms, image galleries and more.

If your team accidentally changes something they shouldn't, you know you have a backup available to resolve the problem - and a team that can do it quickly. That's a huge stress relief off your entire marketing team.

I don't have access to my website. Can you help?

Maybe...

If you are unsure of the information but know the old developer/web person you had work on it, we can happily reach out to them and get the info on your behalf. We understand that sometimes it can be difficult to deal with old web teams, which is why we offer to do it for our clients. You get to relax while we make sure the info for your website is all handed over properly.

My site is really slow, can you help?

Absolutely! There is always a solution to getting your site running quicker. Our maintenance packages include a Content Delivery Network (CDN) as a starting point for site performance improvements. If that does not help enough, we may recommend a new server or additional site optimizations.

Speed is pretty important for the best visitor experience so we have great experience in making sites run faster.

For the ultimate speed improvement, we recommend contacting us about a redeveloped site built on some amazing modern web tools. Our site uses these tools and is able to achieve top speed scores and real-world results.

How do I get started with a maintenance plan?

The best way is to call us directly at 1-866-266-1669 and discuss your needs. If you are in the Edmonton area, we are happy to meet in person or via web conferencing. Once we have the right plan for your website, we go through our onboarding process where we will require access to your website and server.

Don't worry though, we make it an easy process for you.

What types of websites do you manage?

We manage all content management systems including WordPress, Joomla, Drupal, Shout CMS, and more. We also manage eCommerce platforms including Shopify, Woocommerce & Magento.

Some website CMS systems do not have the ability to utilize all of our maintenance tools and security capabilities. We can discuss your particular needs during your onboarding process.

Where do you store my website backups?

We store your website backups on secure Amazon S3 servers. This ensures that your data is always redundantly available incase of needing to restore your site.

What if I don't use my change/update hours?

We let you bank the hours allocated to make content and other changes on your site. You can bank up-to 3 months worth of hours if you plan to make more changes less often.

Why do I need to keep my site up-to-date?

Keeping your site up-to-date prevents problems.

By keeping the CMS, plugins, theme and other important backend pieces up-to-date you prevent security holes from being exploited and your site being hacked. You ensure the best usability for visitors. And you keep problems from arising due to bad code.

By keeping your content, images and business information up-to-date on your site you show your customers (and Google) that you are active and that you engage with your online community. Plus, you get to update specials, promotions, major changes, etc. and all that builds trust with your potential buyers.

Marketing Questions

How much are your services?

Free - they just require an investment of money and time before you'll see the payoff.

For a starting point, our base hourly rate is $125/hour which goes down with project size and other factors. Many of our services have lower service rates vs. Edmonton's average.

The reason we say FREE is that if we do our job correctly, then everything you invest in your marketing campaigns and strategy will be paid back in multiples. Lead generation is unique in that the data from the campaigns are able to tell you exactly how much you are making from your marketing efforts (with enough setup).

What types of marketing campaigns do you manage?

We work with all major online marketing platforms and are always willing to explore new marketing channel opportunities. Our major marketing campaign/channels include:

Google Ads - search, retargeting & Youtube
Social media ads - Facebook, Instagram,
Display ad networks - Google AdSense, Adroll, Facebook Audience, Epom, etc.
Direct marketing campaigns - Email marketing, SMS/Texting, Direct Mail
Mobile App Ad Campaigns

And we do a ton more! Our real strength is in combining the right marketing channels into a powerful integrated marketing campaign strategy.

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